At Fidelity Credit Union, your privacy and trust are our top priorities. This Privacy Policy explains how we collect, use, protect, and share your personal and financial information when you use our services.

1. Information We Collect

We collect information to provide you with safe and efficient banking services. This includes:

Personal Information: Name, address, date of birth, Social Security number, and contact details.

Financial Information: Account numbers, transaction history, credit and loan details.

Technical Data: IP addresses, device information, and usage patterns from online and mobile banking platforms.

2. How We Use Your Information

Your information helps us to:

Open and manage your accounts

Process transactions and payments

Communicate important updates and offers

Comply with legal and regulatory requirements

Enhance our products, services, and security measures

3. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties only to:

Provide services on our behalf (e.g., payment processors, technology providers)

Comply with legal obligations (e.g., law enforcement, regulators)

Protect against fraud and unauthorized transactions

All third parties are required to keep your information confidential and secure.

4. How We Protect Your Information

We use advanced security technologies and strict procedures to safeguard your data, including encryption, secure access controls, and regular monitoring for unauthorized activity.

5. Your Choices

You have control over your information:

You can update or correct your personal data by contacting us.

You may opt out of marketing communications at any time.

We encourage you to protect your login credentials and notify us immediately of any suspicious activity.

6. Cookies and Tracking

Our website and apps use cookies and similar technologies to improve your experience. You can manage cookie preferences through your browser settings.

7. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy occasionally. When significant changes occur, we will notify you through email or our website.

9. Contact Us

If you have questions or concerns about your privacy, please contact our Privacy Officer at:
Email:info@joinffcunow.com

Your trust matters to us. First Fidelity Credit Union is committed to protecting your privacy and providing secure banking experiences.